Terms of Service
Last updated: 26 August 2026
These terms govern the use of Elventia's products, including Atendaria. By creating an account, you accept them.
Atendaria is currently offered in Brazil, and the binding text for subscribers is the Portuguese one — elventia.com/termos. This English version is the international reference.
1. Who provides the service
The service is provided by Diego La Mantia, a sole proprietorship registered in Italy under VAT number IT02976210811, with registered office at Via Edmondo De Amicis 9, int. 2 — 91025 Marsala (TP), Italy, trading as Elventia ("we"). Contact: info@elventia.com.
2. Who may subscribe
The service is intended for professionals and businesses — for Atendaria, psychologists, physiotherapists, practices and clinics. By subscribing you confirm that you have legal capacity and are duly licensed to carry out your activity, including registration with your professional body where required.
3. What the service does
We provide an automated assistant that talks to your patients on WhatsApp and handles the calendar: it books, reschedules, confirms, reminds, and flags when a slot frees up. Plus a web dashboard where you see and control everything it has done.
4. What the service does not do
- It gives no clinical advice. The assistant does not answer health questions, does not suggest treatment, does not interpret symptoms and does not ask the reason for the appointment. Any clinical topic is handed back to the professional. This is both a product boundary and a legal requirement.
- It does not replace the professional nor their responsibility for the treatment, the records and the relationship with the patient.
- It is not an emergency channel. In urgent or high-risk situations the assistant points to the competent services, but it does not provide help itself and does not replace human intervention.
- It sends no bulk marketing and does not message people who have not authorised contact.
5. Your WhatsApp number and your Meta account
The service runs on Meta's official WhatsApp Business platform. When you connect your number:
- the WhatsApp Business Account (WABA) is and remains yours: you keep control and can disconnect it at any time;
- you register your own payment method with Meta, and message charges billed by Meta are invoiced directly to you, separately from our subscription;
- you agree to comply with WhatsApp Business policies, in particular obtaining patients' consent to receive messages.
6. Your obligations
- Provide accurate registration details and keep them up to date.
- Safeguard your credentials and answer for the use of your account.
- Obtain from your patients the authorisations needed for WhatsApp contact and data processing, as the controller of that data (see the Privacy Notice).
- Not use the service for spam, fraud, unlawful content, or any purpose other than managing your own calendar.
7. Pricing, payment and renewal
- Current plans and prices are those published on the product page — for Atendaria, atendaria.com. Plans differ by number of professionals, not by features: every feature is available on every plan.
- The subscription is charged in advance and renews automatically until you cancel. The annual plan is charged once, at a discount.
- Price changes are announced at least 30 days in advance and never apply to a period already paid for.
- Meta's message charges (clause 5) are not included in the subscription.
8. Withdrawal and cancellation
- Seven days from subscribing to change your mind and get a full refund, no reason required.
- After that you may cancel whenever you like: the service runs to the end of the period already paid for, with no penalty and no minimum term. The current period is not refunded pro rata, except where the law requires it.
- We may suspend or close an account for non-payment, unlawful use, breach of WhatsApp policies or security risk — always with prior notice, except where severity requires immediate action.
- On closure you may export your data. After that it is erased within the periods set out in the Privacy Notice.
9. Availability
We work to keep the service continuously available, but it depends on third parties — Meta's platform, networks and infrastructure providers. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance is announced in advance whenever possible.
10. Intellectual property
The software, the brand and all service materials are ours. You receive a personal, limited, non-exclusive and non-transferable licence to use them for the duration of the contract. The data you and your patients enter remains yours: we do not use it for any purpose other than providing the service.
11. Liability
We are liable for direct damages demonstrably caused by our default, capped at the amount paid for the service in the 12 months preceding the event. We are not liable for loss of profit, for third-party failures outside our control, or for clinical or organisational decisions you make. Nothing here excludes liability that applicable law does not permit to be limited.
12. Data protection
Personal-data processing is governed by the Privacy Notice, which forms part of these terms. For patient data you are the controller and we are the processor, acting on your instructions and within the limits of the software.
13. Changes
We may amend these terms. Material changes are announced by email at least 30 days in advance; if you do not accept them you may cancel before they take effect, at no cost.
14. Governing law
These terms are governed by Italian law. For subscribers in Brazil this does not displace mandatory Brazilian rules, nor the right to bring proceedings before the authorities and courts of your domicile where the law so provides.